FAQs

Save time searching for information by visiting our FAQ page. We have compiled a comprehensive list of frequently asked questions to provide you with quick and accurate answers.

If you can't find the answer you're looking for, please don't hesitate to contact our customer support team: [email protected]

1. Why is my tracking status not updating?

There are several reasons why your tracking status may not be updated, but rest assured, your package is still in transit to you. The tracking information may simply be updating more slowly than the actual progress of the shipment.

2. Can I switch my order?

No. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept returns or exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.

3. Can I cancel my order?

Yes, orders can be cancelled. However, you can only cancel your order on the same day if you do so within 4 hours of placing it. If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.

4. Can I return or refund my order?

Items can be returned or refunded within 30 days of delivery, only if the product has a defect caused by us. We do not accept returns or refunds for products without defects caused by us. Please refer to our Return & Refund Policy for more details.

5. What is the refund or return policy's time frame?

Our policy was in effect for 30 days after the delivery process was completed. After 30 days, the order will be considered accepted by the customer, and no reimbursement will be made. Read the Refund & Return Policy for more information.

6. Why does my tracking show the package staying in the same location for some time before delivery?

The tracking updates reflect the various stages of a package's journey. Sometimes, your package may appear to stay in the same location for a while because:

  • It’s being processed at a distribution center or local post office.
  • Scanning updates might be delayed as it moves to the next facility.
  • It’s waiting for the scheduled delivery date after reaching the final post office near your location.

Rest assured, your package is still on its way to you. Once it’s out for delivery, the tracking will update, and you’ll receive it as scheduled. If you have any concerns, feel free to contact our customer support team at [email protected].

7. Can I ship the order to multiple addresses?

We only ship orders to one address at a time. If you want to ship items to different places, you'll need to make separate orders for each address.

8. Can I ship to a PO box or Military APO/ FPO?

Yes, you can. For your order shipped to PO boxes, tracking will be the evidence for successful delivery. We don’t accept any dispute if the tracking status is delivered.

Shipment to military APOs/FPO can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.

8. What should I do if one of my packages hasn’t arrived?

If one of your packages is delayed, please check the tracking information provided for that package. If you need further assistance, feel free to contact our support team via [email protected].

10. I didn't receive the confirmation email.

Order confirmation email will be sent to you immediately after your items have been successfully paid.
In case you did not receive an order confirmation email from us, please take the following steps:
- Check Spam or Ads folder or other email account
- In case after 1 hour from the time of placing an order successfully, you still have not received the order confirmation email,
please contact us via [email protected] for the fastest support

11. Will VAT taxes be charged?

We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the recipient.
The VAT charges may vary according to the country. We recommend contacting your local custom office for more information.

12. I never received my package, what should I do?

In case your order arrives later than expected, it’s important to note that the estimated delivery times provided include both the producing and shipping durations. While we strive to offer accurate estimates at the time of checkout, there are instances where certain orders may experience slight delays either during the production process or while in transit due to the carrier.

If the estimated delivery date for your order has elapsed and your order has not yet arrived, we recommend waiting for a few additional days to allow for any potential delays in transit.

For U.S. orders, if a package has not been successfully delivered and it has been more than 30 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 30 days and tracking data is showing, please patiently wait until the package has a chance to arrive.

For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders.

Should your order still not arrive after this grace period, please don't hesitate to reach out to us for further assistance via [email protected].

For more information or specific queries that you cannot find the answer in this page, please get in touch with our support team via [email protected].

13. What payment methods do you accept?

You can complete your payment in two ways:

  • PayPal Account: Log in with your PayPal username and password to confirm payment
  • Guest Checkout: Pay directly with your credit/debit card (Visa, Mastercard, American Express, Discover) without creating a PayPal account

Can't Find What You're Looking For?

We hope this FAQ page has been helpful! If your question wasn't answered here, our friendly customer support team is ready to assist you. Please feel free to Contact Us and we'll be happy to provide further assistance.

  • Address: 4485 Fulton Industrial Blvd, Atlanta, GA 30336
  • Email: [email protected]
  • Phone: (+1) 470 745 4476
  • Working Hours: Mon - Fri, 9:00 AM - 5:00 PM (EDT)